Once the first month has passed, your subscription status will change to Disabled, where it will stay until the 120-day point. Alternatively, the global administrator can renew the subscription at any time during these 30 days. Admins can even add new applications and licenses during this time, and of course, back up any data. Any installed applications can be launched, additional ones can be added, and Microsoft won’t remove any of your data from their servers. Despite its name, this status won’t influence your use of Office 365. When your subscription first expires, it spends 30 days in the Expired status. Today, we’ll go through these steps to help you understand your options if your subscription was to ever expire. Instead, Microsoft has implemented a three-step process to ensure that their customers have as much time as possible to reconsider allowing their subscription to lapse. As a result, they aren’t going to be motivated to just let one of their existing customers go. For them to retain a customer ultimately costs them much less than it takes to acquire and onboard a new one. Here, we go into each step that Microsoft follows.įirst, it may help to understand Microsoft’s situation. However, as these services are based on the successful continuation of one’s subscription, it may be useful to know the procedure that Microsoft undergoes when a subscriber cancels their services.
Microsoft Office 365 is a highly useful subscription-based solution.